TERM & CONDITIONS
Please refer to our T&Cs before making your purchase(s).We hope the information we provided in our T&C has made your shopping experience with us a pleasant & enjoyable one.By placing an order with us, you agree to be bound by our T&C.
ORDERING INFO:
We operate on a first-come-first serve basis.
If you wish to make a confirmed purchase, please fill in and submit the order form located at the bottom of each post. We will send you an invoice shortly after.
After receiving our invoice, please make payment within 12 hours after confirmation. If an extension is required due to valid reasons, we will grant you a grace period. If you may fail to make payment within the required time frame, your order will automatically be cancelled and items will then be put up for sale without any further notice. Do note that failure to make payment will result in being blacklisted and banned from making future purchases on our site.
In the event that the item you ordered for has been listed as "All pending/sold", we will place you on the waiting list. Should the item become available once again, we will send a notification email to you.
PAYMENT METHOD:
We currently offer these methods of payment.
1) Online Banking (For Local Customers)
2) ATM Transfer (For Local Customers)
We're sorry to say that we do not accept concealed cash or Paypal at the moment.
ORDER PROCESSING
All orders will be processed and mailed out within 2 working days.
POSTAGE
We currently offer two methods of delivery.
1) POSLAJU MALAYSIA (RM 2 REBATE for customers on our mailing list)
*For more information on Payment, Order & Delivery, kindly click HERE.
EXCHANGE POLICY
All goods sold are non-refundable and non-exchangeable.
In the case of defects, we would require you to inform and send us photos of the defect within 7 days from date of delivery. Once this duration has expired, we will not accept the return of the item. After receiving the photos, we will then process on a case-by-case basis whether the problem is valid. If a defect is indeed found, you may send the defected piece back to us via registered postage (cost absorbed by us) within 2 days of defect confirmation. We will deliver a new piece to you should there be stocks. Should the item be sold out, you will be asked to keep the amount paid as store credits for future purchases at our online store. No refunds will be made.
Please note that items must be in an original, unworn & unwashed condition for us to do exchanges.
Take note that the below will not be considered as defects:
1) Slight differences in measurements by 0.5" - 1" due to mass production of our products
2) Colour discrepancies. We try to produce pictures with the truest possible colours, and slight colour discrepancies due to different colour resolutions of individual monitors or lighting will not be counted as a defect.
3) Wrong size purchased. Please take note of the measurements provided to ensure that you purchase the correct size.
COPYRIGHT
All pictures are copyrighted.
shopROUGE reserves the right to reject a customer/transaction/request at our own discretion.
shopROUGE also reserves the right to amend any of the above Terms and Conditions without further notice.
ORDERING INFO:
We operate on a first-come-first serve basis.
If you wish to make a confirmed purchase, please fill in and submit the order form located at the bottom of each post. We will send you an invoice shortly after.
After receiving our invoice, please make payment within 12 hours after confirmation. If an extension is required due to valid reasons, we will grant you a grace period. If you may fail to make payment within the required time frame, your order will automatically be cancelled and items will then be put up for sale without any further notice. Do note that failure to make payment will result in being blacklisted and banned from making future purchases on our site.
In the event that the item you ordered for has been listed as "All pending/sold", we will place you on the waiting list. Should the item become available once again, we will send a notification email to you.
PAYMENT METHOD:
We currently offer these methods of payment.
1) Online Banking (For Local Customers)
2) ATM Transfer (For Local Customers)
We're sorry to say that we do not accept concealed cash or Paypal at the moment.
ORDER PROCESSING
All orders will be processed and mailed out within 2 working days.
POSTAGE
We currently offer two methods of delivery.
1) POSLAJU MALAYSIA (RM 2 REBATE for customers on our mailing list)
*For more information on Payment, Order & Delivery, kindly click HERE.
EXCHANGE POLICY
All goods sold are non-refundable and non-exchangeable.
In the case of defects, we would require you to inform and send us photos of the defect within 7 days from date of delivery. Once this duration has expired, we will not accept the return of the item. After receiving the photos, we will then process on a case-by-case basis whether the problem is valid. If a defect is indeed found, you may send the defected piece back to us via registered postage (cost absorbed by us) within 2 days of defect confirmation. We will deliver a new piece to you should there be stocks. Should the item be sold out, you will be asked to keep the amount paid as store credits for future purchases at our online store. No refunds will be made.
Please note that items must be in an original, unworn & unwashed condition for us to do exchanges.
Take note that the below will not be considered as defects:
1) Slight differences in measurements by 0.5" - 1" due to mass production of our products
2) Colour discrepancies. We try to produce pictures with the truest possible colours, and slight colour discrepancies due to different colour resolutions of individual monitors or lighting will not be counted as a defect.
3) Wrong size purchased. Please take note of the measurements provided to ensure that you purchase the correct size.
COPYRIGHT
All pictures are copyrighted.
shopROUGE reserves the right to reject a customer/transaction/request at our own discretion.
shopROUGE also reserves the right to amend any of the above Terms and Conditions without further notice.